| Issue |
Details |
| Must be a Morespeed Networks customer |
The co-locate service is only available to existing customers who receive their connectivity via the Morespeed Networks network. We are not trying to compete with other co-location providers, instead choosing to offer the service as a value added service for our own customers. |
| Limited UPS |
Mains power in our co-location facilities is battery backed. We aim to provide backup mains power in the event of "brownouts" and brief full outages of the mains supply. We do not guarantee to provide backup power for any specific length of time. |
| Physical access |
You are expected to manage your server remotely and only visit in person in extreme circumstances. Access is only permitted during office hours, Monday to Friday between 9am and 5:30pm excluding public holidays. Access should be arranged at least 24 hours in advance by contacting Morespeed Networks by email. Do not consider your access request granted until you receive confirmation by email. |
| Remote hands |
We will not log into your server. If requested we will power cycle the machine on a best efforts basis, i.e. assuming that there are staff on-site. |
| Acceptable Use |
Co-Locate customers are expected to operate their servers within the terms of our Acceptable Use Policy. |